Loyalty & Awards Dubai - Attached – language intelligence

Dr Nejib Ben Khedher, #Emirates: our industry’s recovery comes in part from an increased level of personalized engagement with our customers.
Dr Nejib Ben Khedher, #Emirates: to scale up, work with others; don’t do it all yourself.
Mehdi Hemici, #Accor: client feedback clearly shows the importance of “show me you know me” – every day, while on the move and in destination.
Lays Laraya, #Kitopi: loyalty is emotional, not transactional.
Lisa Rott, #Deutsche Bahn: we got “back from hell” by 1) quickly adapting our communication to our members by focusing on the current and most important topics, and 2) always believing in our long-term strategy.
Ben Lipsey, #AirFranceKLM: don’t go too far to harmonize your experience; instead, find the right balance between universality and cultural diversity.
Rob MacLean, #Points: the loyalty landscape will change and grow drastically over the next 5 years since the mandate determined by our members has shifted.
Radhika Arapally, #SustainabilityStories: leverage loyalty for environmental responsibility – loyalty and sustainability are both goals for longevity.